How much does it cost?
It depends on what you need: website chat only, official WhatsApp, or admin automation. Usually there’s a one-time setup fee and a small monthly fee. We’ll walk you through the numbers on WhatsApp before you decide anything.
Is there an AI cost for every chat?
Yes. Each answer uses an AI service that’s billed by usage. For a small shop the cost is small, and a normal number of chats is already covered by the monthly fee. If your chats suddenly get very busy, we’ll tell you before anything extra is charged.
What if the assistant gets something wrong?
It may only answer from the info you give it. If a question isn’t covered, it says it doesn’t know and passes it to you. You test it yourself before it goes live. Still, no AI is 100% perfect, so important things like custom orders are best confirmed by a person. If you spot an answer that isn’t right, send it to us and we’ll fix it.
Is customer data safe? Who owns it?
Your business owns it. You can ask for your business info and chat logs at any time, and we delete them if you stop. Chats are sent to an AI service (Claude, made by Anthropic) only to write the reply; under their terms for business use, chats aren’t used to train their AI. We never sell or reuse your customers’ data. The assistant also won’t ask for sensitive data like ID numbers or passwords.
Can I switch it off any time?
Yes. Send us one message and it stops the same day. On your website, the chat button can be swapped for a plain WhatsApp button. The monthly fee has no minimum contract.
Can a person take over a conversation?
Yes. On your website, the assistant offers a button to continue on your WhatsApp. On official WhatsApp, we set it up so you can still reply yourself, and the assistant stays quiet in that chat. The exact setup depends on the number you use; we’ll explain it in the consultation.
How is this different from the cheap WhatsApp bots out there?
Many cheap bots use unofficial tricks, such as piggybacking on WhatsApp Web. That breaks WhatsApp’s rules and the number can get banned. We only use the official route from Meta. It takes a bit longer, but your number stays safe.
Why does official WhatsApp need verification and Meta fees?
Meta (the company behind WhatsApp) requires businesses that use a bot to verify their business details. Meta also charges a small fee per message, billed directly to your business. We help with the verification and estimate the fees with you before we start.
Do I need a Saffron Kite website?
No. We can add the chat assistant to most websites for you. The official WhatsApp bot and admin automation don’t need a website at all. Our website clients get a special rate.
Can it answer in English or Chinese?
Yes. It replies in the customer’s language, using the same business info. Handy in Batam, where many customers come over from Singapore.
Is there a demo I can try?
Not on this page yet. The conversation above is only an illustration. Request a demo on WhatsApp and we’ll set up a time.