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AI automation · Batam

A customer asks at 11 pm? Answered right away.

An AI chat assistant that answers your customers around the clock, using only your own business info. When it isn’t sure, it hands over to you. In the morning, you just process the order.

Only answers from your info Switch it off any time Official WhatsApp, no shady bots
Example conversation · illustration, not a real chat
Today
Hi, how much is a 20cm birthday cake?23:04
🤖 Auto-assistantHi! A 20 cm birthday cake is Rp 285,000, in chocolate or vanilla. Please order at least 2 days ahead 🎂23:04
Can you write a name and draw a unicorn?23:05
🤖 Auto-assistantWriting a name is free. I don’t have info on unicorn designs yet, so I’ll pass this to the owner. You’ll get a reply tomorrow at 8 am 🙏23:05
🔔 Owner notified · question saved

What is AI automation?

It simply means letting a smart computer do the repetitive work for you. Think answering the same questions every day (“how much is it?”, “what time do you open?”) or copying orders into a spreadsheet. You stay in charge: anything tricky or important still comes to you.

Services

Let your phone answer first.

Pick one or combine them. We set everything up until it works. All you do is send us your business info.

Chat assistant on your website

A chat button in the corner of your site. Customers ask, the assistant answers on the spot, day or night. It answers only from what you give it: menu, prices, opening hours, location and FAQs.

What if it doesn’t know? It says so honestly and offers a button to continue on your WhatsApp. It never makes things up.

Official WhatsApp bot

The same assistant, answering right inside your business WhatsApp. We only use the official route from Meta (the company behind WhatsApp), so your number isn’t at risk of being banned.

What it takes: your business needs to pass Meta’s business verification, and Meta charges a small fee per message. We guide you through it from the start. We don’t use unofficial WhatsApp bots.

Admin work on autopilot

Small, time-eating tasks that run by themselves. For example:

🛒 Order from your website→🔔 Ping on the admin’s phone→📊 Saved to a spreadsheet
  • New orders show up instantly on the admin’s Telegram or WhatsApp
  • Automatic log in Google Sheets, no copy-pasting
  • Automatic email reply: “Thanks, we’ve got your order”
  • A short weekly summary sent to your phone

An add-on for Saffron Kite websites

Already have a website from us? We can simply add the chat assistant. We already have your business info, so it’s quicker.

No website yet? We can do both. See our web design in Batam, or start with official WhatsApp, no website needed.

An everyday example

One night at a small bakery.

Same question, two very different endings. It happens a lot in small shops run by one or two people.

Without automation usually

  1. A customer asks the price of a birthday cake.You’re asleep. No reply.

  2. Still no answer, so they ask another shop.The other shop replies first.

  3. You wake up and reply, “Hi, still keen to order?”“Sorry, already ordered somewhere else.”

With automation can look like this

  1. The same question comes in.The assistant answers price, size and how to order.

  2. The customer places the order.Saved automatically in your order sheet.

  3. You check your phone: one order is waiting.Just confirm and start baking.

Our promise

Our bot doesn’t make up answers.

The assistant may only answer from the info you give it. If a question falls outside that, it says so and passes it to you. Better a short wait than a wrong price.

Example conversation
Do you deliver to Tanjung Pinang?14:12
🤖 Auto-assistantSorry, I don’t have info on delivery to Tanjung Pinang. I’ll pass this to the owner, who will reply to you directly 🙏14:12
🔔 Passed to the owner’s WhatsApp

Honest when it doesn’t know

No guessing prices, stock or promises that aren’t in your info.

You can take over

Whenever you want to reply yourself, the assistant steps back.

Off when you say so

One message to us and it stops the same day. No long contracts.

Your data stays yours

Your business info and chat logs belong to you. We never sell them or use them for anything else.

Good fit for

Businesses that hear the same questions.

If you keep typing the same replies every day, a chat assistant can take that off your plate.

Bakeries“How much is a 20 cm cake?”
Laundries“How long for wash-and-fold?”
Car & scooter rental“Does the daily rate include a driver?”
Vet clinics“Are you open on Sunday?”
Catering“What’s the minimum order?”
Cafés & restaurants“Anything sugar-free?”
Salons & barbers“Haircut plus hair spa, how much?”
Workshops“Can I wait while you change the oil?”
How it works

Four steps, no tech skills needed.

We handle the technical side. You just answer a few questions about your business.

Have a chat

On WhatsApp, free. Tell us about your business and the questions you get most.

Send the “cheat sheet”

Menu, prices, hours, location, how to order. A photo of your price list works too. This is the only source the assistant answers from.

Test it together

Before it goes live, you ask it questions yourself. We fix any answer that feels off.

Go live

The assistant is on. Prices or menu changed? Tell us and we update it.

Packages

Pick what fits your business.

Pricing depends on what you need. Ask us on WhatsApp and we’ll explain it clearly before you decide anything.

Website Chat Assistant

For businesses that already have a website.

⏱ Ready in about 5 working days
  • Chat button on your site, on 24/7
  • Answers only from your business info
  • Not sure? Hands over to your WhatsApp
  • Replies in Indonesian, English or Chinese
  • Weekly summary of what customers asked
One-time setup, then a small monthly fee. No minimum contract.
Official WhatsApp

Official WhatsApp Bot

For businesses that get most questions on WhatsApp.

⏱ About 1–3 weeks, depending on Meta’s verification
  • Answers right in your business WhatsApp, 24/7
  • Official Meta route, safe from bans
  • We guide you through business verification
  • You can still reply yourself any time
  • Automatic “order received” messages
One-time setup, a small monthly fee, plus Meta’s per-message fees, paid directly to Meta.

Admin Autopilot

For small tasks you repeat every day.

⏱ About 3–5 working days per automation
  • New orders ping the admin’s phone
  • Automatic log in Google Sheets
  • Automatic email replies to customers
  • Short weekly report
  • Combines with the chat assistant
Priced per automation. One automation = one task, e.g. “new order → ping the admin + log it in the sheet”.

Already a Saffron Kite website client?

We simply add the chat assistant to your site. We already have your business info, so it’s faster, with a special rate for existing clients.

How does pricing work?

Usually a one-time setup fee, then a small monthly fee for the AI and upkeep. We put the numbers in writing before we start. No surprise bills.

No live demo on this page yet

The conversation above is an illustration. Want to see how it would work for your business? Request a demo on WhatsApp.

FAQ

Questions we often get.

How much does it cost?

It depends on what you need: website chat only, official WhatsApp, or admin automation. Usually there’s a one-time setup fee and a small monthly fee. We’ll walk you through the numbers on WhatsApp before you decide anything.

Is there an AI cost for every chat?

Yes. Each answer uses an AI service that’s billed by usage. For a small shop the cost is small, and a normal number of chats is already covered by the monthly fee. If your chats suddenly get very busy, we’ll tell you before anything extra is charged.

What if the assistant gets something wrong?

It may only answer from the info you give it. If a question isn’t covered, it says it doesn’t know and passes it to you. You test it yourself before it goes live. Still, no AI is 100% perfect, so important things like custom orders are best confirmed by a person. If you spot an answer that isn’t right, send it to us and we’ll fix it.

Is customer data safe? Who owns it?

Your business owns it. You can ask for your business info and chat logs at any time, and we delete them if you stop. Chats are sent to an AI service (Claude, made by Anthropic) only to write the reply; under their terms for business use, chats aren’t used to train their AI. We never sell or reuse your customers’ data. The assistant also won’t ask for sensitive data like ID numbers or passwords.

Can I switch it off any time?

Yes. Send us one message and it stops the same day. On your website, the chat button can be swapped for a plain WhatsApp button. The monthly fee has no minimum contract.

Can a person take over a conversation?

Yes. On your website, the assistant offers a button to continue on your WhatsApp. On official WhatsApp, we set it up so you can still reply yourself, and the assistant stays quiet in that chat. The exact setup depends on the number you use; we’ll explain it in the consultation.

How is this different from the cheap WhatsApp bots out there?

Many cheap bots use unofficial tricks, such as piggybacking on WhatsApp Web. That breaks WhatsApp’s rules and the number can get banned. We only use the official route from Meta. It takes a bit longer, but your number stays safe.

Why does official WhatsApp need verification and Meta fees?

Meta (the company behind WhatsApp) requires businesses that use a bot to verify their business details. Meta also charges a small fee per message, billed directly to your business. We help with the verification and estimate the fees with you before we start.

Do I need a Saffron Kite website?

No. We can add the chat assistant to most websites for you. The official WhatsApp bot and admin automation don’t need a website at all. Our website clients get a special rate.

Can it answer in English or Chinese?

Yes. It replies in the customer’s language, using the same business info. Handy in Batam, where many customers come over from Singapore.

Is there a demo I can try?

Not on this page yet. The conversation above is only an illustration. Request a demo on WhatsApp and we’ll set up a time.

Someone will ask tonight. Who’ll answer?

Tell us about your business on WhatsApp. We’ll give you honest advice, even if that means you don’t need automation yet.

Free consultation

Ready for a 24/7 assistant?

Send us your business name, what you do and the questions you get most. We’ll reply with advice and next steps.

hello@saffronkite.com