“Still available for Saturday?”
Customers ask the same things every day: which flavours, how much for a 6-inch, do you deliver to Jurong West. A menu page answers them before anyone messages you.
Orders spread across chats
The flavour in one message, the date in another, the cake wording in a voice note. An order button sends item, size, quantity, date and name together, in the same order every time.
Lead times nobody reads
If you need three days’ notice or close orders on Thursday night, the site says so next to the menu, and the date picker only offers dates you can bake for.
The festive rush
Mooncakes for Mid-Autumn, pineapple tarts before Chinese New Year, log cakes for Christmas. A seasonal section goes up for the rush and comes down after, without rebuilding anything.